IT Monitoring - Our Proactive Approach Improves Your Productivity
With our managed IT services and IT monitoring, you’ll enjoy the benefit of a full team of IT specialists keeping your systems in excellent working order. For a small, fixed monthly fee, we monitor your systems 24/7, apply patches, ensure backups, keep viruses at bay, and perform a host of other proactive measures. Little problems don’t become big — and expensive — and in most instances, you won’t even know there was ever an issue.
Our intelligent remote monitoring tools and 24/7 back-office services provide expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected.
Server Monitoring and CareWe utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it — remotely at first, and we’ll escalate our response
Desktop Monitoring and CareOur preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all — quietly and in the background while your employees remain productive.
Mobile Device ManagementWith more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our mobile device management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications and documents.
Network Monitoring and ManagementOur software continuously monitors and manages all your network devices to unsure they are running at peak performance. If a devices fails or begins to show signs of failure, alerts are sent to our technicians to address the problem immediately. Complete configuration backup of each device is performed daily and an inventory of all devices is constantly being updated. Not only do we monitor your internal network devices, we can also monitor your connection to the outside world to make sure it’s performing at the level of service you are paying for.
Ongoing Network and Security Assessments
On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.
What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy, but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.